Start with what you already know
The team needs accurate information about the car and its position. If it does not drive for loading, known details about rolling, neutral and handbrake release help assess equipment. Report wheel damage even if the engine starts. Do not move an unsafe vehicle or attempt unfamiliar release procedures just to answer a form question.
Consider both ends of the journey
A clear pickup location and a full destination address or postcode help turn an enquiry into an assessable transport job. Car park barriers, access gates, garage hours and key handover can change the collection plan. Our guides cover the practical questions to settle before you confirm a booking.
